Quick Troubleshooting Guide for PayLab and the Claim/Certifying Process
This article is a temporary FAQ article for over the next month or two while the price changes are happening. Some of the questions will have a link to more extensive information in regards to that question.
HOW TO USE IT
There are a few simple ways to see if the Support Hub can help you with your problem
- Search in the top search bar
- Read through this article to see if the question has already been asked?
- Use 'ctrl+f' (windows) 'command+f' (mac) to find a key word referring to your problem/issue
Frequently Asked Questions
When will I have to start paying?
The changes will go live on 1-Sept-2022. If you are currently on a free trial plan, don’t panic. PayLab will continue to work. The free trial functionality will be phased out progressively.
I’m on Power/Professional plan, what does this mean for me?
You will see the plan will have a new name and the good news is the price remains the same!
Power will be called Performer and Professional will be called Premium.
I use PayLab to certify claims, do I need to change my subscription?
If you are on Basic/Power you will need to upgrade to Premium.
If you are on the Professional plan and you manage claims from more than 20 contracts, you will need to upgrade to an Enterprise plan.
I don’t know what plan I am on, or how much I’m paying. What do I need to do?
Good question, you can check this in PayLab ‘Manage Account’ section. If there’s no plan currently displayed, then you are on the free trial plan.
How do I change / pay my subscription?
Please find more information here.
My question hasn't been answered, how can I contact PayLab?
Please feel free to contact us here.